Refund Policy for Game of Jars – Eco-Friendly Packaging Shop
At Game of Jars, we strive to provide high-quality products and excellent customer service. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website. By placing an order with us, you agree to the terms of this Refund Policy.
- Non-Returnable Items
- Goods Sold
Due to the nature of our products, once an item is sold and delivered, it cannot be returned or exchanged unless it is damaged or defective upon arrival. We take great care in ensuring the quality of our products, but if you receive a damaged or defective item, please refer to section 2 of this policy.
- Damaged or Defective Items
2.1 Inspection upon Delivery
We request that you thoroughly inspect your package upon delivery. If you notice any damage or believe the item is defective, please contact us immediately. We may request supporting documentation, such as photographs or a detailed description of the issue, to assist us in assessing the situation.
2.2 Return Process
If your item is damaged or defective, we will work with you to resolve the issue. In such cases, please contact our customer support within [insert number of days] days of receiving the order. We may require you to return the damaged or defective item in its original packaging, along with any accessories or accompanying documentation.
2.3 Refund or Replacement
Upon receiving and verifying the returned item, we will assess the damage or defect. Depending on the circumstances, we will either issue a refund or provide a replacement for the item. If a refund is granted, it will be processed using the original payment method used for the purchase.
- Cancelled Orders
3.1 Cancellation Window
If you wish to cancel an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request if the order has not been processed for shipment. Once an order has been processed, it cannot be cancelled.
3.2 Refunds for Cancelled Orders
If your order is eligible for cancellation and a refund is granted, it will be processed using the original payment method used for the purchase. Please note that depending on the payment processor and your financial institution, it may take several business days for the refund to be reflected in your account.
- Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
- Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund or return, please contact us at:
Game of Jars – Customer Support Email: support@gameofjars.com
Our dedicated customer support team will be happy to assist you and address any inquiries or issues you may have.
Thank you for choosing Game of Jars. We are committed to providing you with exceptional products and service.